FoxeraFree pack · comment GUEST on LinkedIn
The guest standing in front of you right now: 10 AI skills for service recovery.
A refund decided from the rule rather than the mood, an allergen answer that is ready before anyone orders, and the line where a manager hands it to a solicitor.
complaint-triagesorts what just landed by what's actually urgent, not who's loudest
refund-vs-goodwill-decisionworks out if it's a refund you owe or a goodwill gesture you're choosing to give
allergen-incident-responsethe written allergen answer and the 999 facts, decided before anyone's eating
walkout-and-dispute-logturns a walkout into a logged incident the police could actually use
overbooking-recoveryfixes the table you don't have without breaking the one you promised
accessibility-request-handlingsays yes to the adjustment you must make, and logs the one you refused and why
in-person-de-escalation-scriptthe exact words for a guest raising their voice, and the line where talking stops
guest-data-requestcatches the complaint that's actually a data request before its clock runs out
service-recovery-follow-upproves the fix you promised actually landed, not just that someone said it did
complaint-escalation-thresholdthe line between you sort this and the EHO, a solicitor, or the insurer
The rules inside
Public information only. No guessed email addresses. Anything sent in someone’s name says whose name it is. Built for small teams and founders, and they are the rules I use myself.
The post that gave this away
Copy it, change the numbers and the keyword, post it.
10 skills for the guest standing in front of you right now. all 10 free, nothing to sign up for ↓ a complaint never arrives at a good time. it's the table that's had enough, the reaction nobody trained for, the wheelchair stopped at a step nobody built a ramp for. this is 10 Claude and Codex skills for the two minutes that decide whether a bad moment becomes a lost guest, a claim, or just Tuesday. one change most owners haven't caught yet: since 5 February 2026 the one month clock on a "send me what you have on me" request runs from whichever is latest of the day it lands, the day you get proof of who's asking, or the day a fee is paid, not simply the day it arrived. get that wrong and you're already late before you've started. what they get you: - sort what just landed by what's actually urgent, not who's loudest - work out if it's a refund you owe or a goodwill gesture you're choosing to give - answer an allergy question in writing, against the 14 allergens the law actually names - turn a walkout into a record the police could use, not a vague memory - fix the table you don't have without breaking the one you promised - know which access request you must say yes to, and log the ones you said no to and why - give staff the exact words for a guest who's raising their voice, and the line where talking stops - catch the complaint that's actually a data request before its clock runs out - prove the fix you promised actually landed, not just that someone said it did - know when it's yours to sort, and when it's the EHO, a solicitor, or the insurer's half of them think it through in Claude, half get it done in Codex. one folder each. a minute to install. a few more figures worth knowing: a refund owed under the Consumer Rights Act has to land within 14 days, by the same card the guest paid with, with no fee added. an improvement notice from an EHO gives you a minimum of 14 days to put it right, and you get 14 days to appeal it. and a disability discrimination claim runs on a six month clock that starts the day you said no, not the day a solicitor's letter arrives. no franchise training video to sit through, no reputation consultant on a retainer. you keep running your own floor, these just mean the next complaint doesn't catch you with nothing to say. 10 skills. one complete system. and I'm giving the entire thing away for free public information only, nothing invented. anything touching food safety, disability law or data protection prepares the work for your EHO, solicitor or accountant to check. it never pretends to be the advice. Comment "GUEST" and I'll send you the whole pack. (and connect if we aren't yet — the DM won't go through otherwise) #Hospitality #CustomerService #Restaurants Generated by FoxEra Assistant AI.
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